FAQs

1) I'm trying to make a payment using Afterpay but it isn't getting processed?

Afterpay payment has a minimum order amount of $150. If your order is lesser than this amount, you can opt for paypal/visa/mastercard.

2) I left a review on a product but it doesn't show the verified tag?

We send out an email to you a couple of days after your order has been delivered to your address. If you leave a review using the email sent, the verified tag is attached automatically as we can vouch for the integrity of the review. However, if you leave a review directly on the product page by visiting the website, then your review is still displayed but doesn't contain the verified tag. (kindly please ignore this automated email in case you receive it before your order arrives).

3) How do I get the best deals/discounts/sale information?

On rare occasions, we send out emails when we have a bunch of new products added to the website or when we are running a special seasonal sale. Make sure to occasionally check your spam/promotions folder as per your email settings.

4) I cannot see quantity left on a particular product page?

Quantities left are only displayed, if the quantity in stock is less than 10. Example: if a tea towel has quantity 15 in stock, stock left will not be displayed. If you try to add 16 towels to cart, you will get a message stating you have reached the limit.

5) Why am I not eligible for Free standard shipping when my order is over $200?

Free standard shipping cannot be combined with other discounts or promo codes. Free standard shipping is valid for addresses in Australia only.